Cancellation & Refund Policy

CBC is committed to providing a safe, professional and therapeutic experience to our clients. A safe, respectful and equitable working condition for our therapist and consultants are also expected. In order to assist us in providing this, CBC have the following policies:

Late/Missed Appointments

Please arrive for your appointment 10 minutes prior to your allocated time. This allows you time to fill out the appropriate client form, and prepare for the service whether it be in home or at our location. Late arrivals may result in a shortened session time, in order to accommodate the following appointments. Missed appointments will result in pre-payment for any subsequent appointments that might occur in order to secure your booking. CBC also reserves the right to charge a therapist fee of $35 AUD for a missed appointment. If a client was given a Gift Certificate and does not appear for the appointment, the voucher will immediately be cancelled and a $35 AUD therapist fee will apply. Late or missed appointments exclude others from receiving treatment and inconvenience both the therapists and other clients who were unable to book the session time.

Cancellations

If a client cannot keep an appointment with us, it is expected that notice is given as soon as possible by calling 0478 972 907 and speaking with a staff member or leaving a voice message. Failure to give notice will result in pre-payment for any subsequent appointments that might occur in order to secure your booking, unless there are extenuating circumstances. CBC also reserves the right to charge a therapist fee of $35 AUD, if less than a four-hour notice is given. If a client was given a Gift Certificate and cancels the appointment in less than four hours prior to the session, the voucher will immediately be cancelled and a $35 AUD therapist fee will apply.  Any adjustment of this policy is at the discretion of the owner(s).

Refunds

No refunds will be given for deposits, cancellations with less than four hours notice, or gift certificates purchased. The owner(s) reserve the right to make the final decision on this policy. Additional (pre-payments and securing appointment times). When using gift voucher any service beyond 30 mins or back-to-back bookings will require a gift voucher number to secure your appointment.

Inappropriate Conduct

The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session.  The client will be liable for full payment of the scheduled appointment. These policies have been adopted to ensure that the professionalism and code of conduct and code of ethics of our staff are respected. Also, to ensure your scheduled service is a stress-free and a relaxing experience. If you have any questions about our policies, please contact us on 0478 972 907.